Hotels Are Staffing Robots—and Guests Are Freaking Out
Hotels are increasingly deploying humanoid robots to handle guest services, sparking polarized reactions. Some visitors embrace the futuristic convenience, while others find the uncanny human-like interactions unsettling.
The trend reflects broader automation shifts across industries, though hospitality's emphasis on personal service makes robotic integration particularly contentious. As adoption grows, establishments must balance efficiency gains against potential alienation of clientele.